End User Computing
For every organisation - desktops, laptops and tablets provide an interface to the work environment, both on premise and remotely. However, managing and maintaining this infrastructure can be challenging. Keeping users up and running and their software up to date takes time and effort – resources that could be well spent on more strategic initiatives.
Our End User Computing (EUC) services take that burden away from your IT department. Our full portfolio of services – ranging from service desk and field services to image management and software distribution – are based on ITIL best practices and proven processes.
Any time you have an issue with your IT, you can be certain that it will be dealt with quickly, efficiently, transparently (so you know what’s happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.
Our Service Engineer’s ultimate aim is to provide support to an organisations staff members to make sure all computers, network connections and software are properly functioning. To achieve this, a variety of tasks come into play.
Our team provides virtual install, move and change services, remote desktop management, structured software distribution, operating system image management, software packaging, anti-virus and data protection.
Our team support in the procurement, distribution and return of employee-owned devices that are connected to a corporate network. Using Mobile device management (MDM) tools to ensure security, software and updates which secures, monitors and manages mobile devices in the workplace.
Contact us and see how we can support you
Device Audit & Management
We were asked to review the current mobile device establishment and understand what stock existed, the processes behind management, and financial state.
After spending some time onsite with staff and reviewing the user case for device distribution. Our team were able to pull together a report and action plan - this included identifying responsibility, review and confirm device management tool, updating joiners, movers and leavers (JML) process.
As a result of the review it was identified a significant saving could be made my changing the MDM solution. Our team then worked on its deployment and migration of all devices.